Refund Policy

Failed generations

Credits are spent only when a transformation succeeds. If a job fails, is canceled, or expires before a result is delivered, the reserved credits go back to your balance automatically. That is not a payment refund, and you do not need to contact us for it.

Subscriptions

• Monthly and yearly plans renew automatically until you cancel.
• You can cancel any time by emailing support@artflare.store from the Google address on your account. Include the email you used at checkout if it is different.
• Cancellation takes effect at the end of the current paid period. You keep credits already granted, and you will not be charged again.
• If you cancel within 14 days of the first charge for a period, and you have not used the credits granted for that period, we will refund that charge and remove the unused credits.
• Charges for a period in which you have already used credits are not refunded, except where the law where you live requires it.

Credit packs

• Credit packs are one-time purchases. They do not renew.
• If you have not used any of the credits from a pack, you may request a full refund within 14 days of purchase.
• If you have used some of those credits, we refund only the unused portion when the unused amount can be matched to that purchase. Credits already spent on a successful generation are not refundable, because the generation cost has already been incurred.
• Welcome credits are free and cannot be refunded or exchanged for money.

How a refund is applied

Approved refunds are returned to the original payment method through Creem. When we refund a payment, we remove the unused credits that payment added. If those credits were already spent, the refund is reduced or declined as described above.

A refund can take several business days to appear, depending on your bank or card issuer.

How to ask

Email support@artflare.store with:

• The Google email on your ArtFlare account.
• The date of the charge and the plan or credit pack name.
• The order or receipt identifier from Creem, if you have it.
• Whether you want a cancellation, a refund, or both.

We reply within 2 business days. Mandatory consumer rights, including cooling-off rights that cannot be waived, still apply. See also the Terms of Service and pricing page.